Free Gift Wrapping Service *Please note the wrapping item.

The shipping fee is estimated by the weight of your order and it will be charge at the check out step. You can estimate the shipping fee in cart page too. FREE SHIPPING on orders over JPY25,000.

There might be customs and duty happens when the parcel is in your country and the amount is according to your country's law. Make sure you understand the risk before placing orders. For more information, please contact your local customs office. 
Please note that Q-pot. does not have any control over them and cannot advise as to what the cost will be.If you do not pay it, then it will be returned to Japan, and please note that we do not accept any cancel or refund on cutsomers' own convenience. We will keep your pacrcel until you pay the shippng fee again.

We ship from Japan within 5 business days, counted from the next day of order placed and base on Japanese calender.
- Asia : 3-5 business days after shipped out.
- Rest of the world: 5-10 business days after shipped out.
*Please note that we cannot promise your package will arrive by a certain date. Sometimes packages are held up in customs for seemingly no reason, and transit times can vary greatly from country to country.

We do not accept cancel, returns, refunds or exchanges. Please check your order carefully before placing. If you have any problems with your order, please contact us within 5 days of receiving your order.

You can earn points by creating account and placing order and use the points as a discout for the next purchase. 1Point for every JPY100 spent and 1point as JPY1 for the next order.