Terms & Conditions

Company Name

GRAMME Co.

Representative Director

Kazumasa Seima

Office Address

3-6-11 B1F, Jingumae, Shibuya-ku, Tokyo, 150-0001, Japan

About the items

We are extremely careful to produce the items, but there may be some individual differences because all items are handmade, so details and colors of the image might be different from ones of real products. There is the case that we may not judge as the defective. Thank you for your kind understanding.

Shipping Price

All international shipping from Japan is shipped with EMS , Yamato or DHL, and delivery charges are listed at the link below.
EMS Charge Table

Delivery
The price does not include customs. Please note that there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Q-pot. does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
We send order confirmation e-mail after you complete the order on the Website. We will do our best to forward items within 5 business days from the next day of order placed, base on Japanese calendar - we will provide tracking information as well. Pricing excludes tax / Free shipping on orders over JPY25,000.
*However sometime this condition will be changed by holiday or when unusual case happen. So please check our announcement in the case. 

Insurance Program
[Express Mail Service (EMS) ]
Claim amount under JPY20,000 is free of charge. It is possible to upgrade the claim amount of by paying JPY50 for each JPY20,000. More details from the link below.
https://www.post.japanpost.jp/int/ems/service/damage_en.html

If you have additional request please contact to: contact@Q-pot.jp

[Yamato International Shipping Service]
Yamato is not available for any insurance.

[DHL Shipping Service]
DHL is not available for any insurance.
Return Policies

Each item is handmade in Japan in very limited quantities to ensure quality. Please check sizing and color carefully before ordering. Due to the limited quantity of each product, we are unable to accept returns unless the product is damaged or defective upon delivery. In such cases, please contact us within 7 days of receiving your package.

Refund Policies

As a general rule, once your order has been placed it cannot be cancelled. However we reserve the right to decide on a case-by-case basis whether to accept a change / refund request or not. Orders that have already been shipped cannot be cancelled. 
In the case of a return or refund due to the customer's personal reasons, the refund will be issued after deducting shipping costs and any applicable handling fees.

Resale Prohibition

Q-pot. INTERNATIONAL ONLINE SHOP offers the shipment of items on a Not For Resale.

Online Shop Name

Q-pot. INTERNATIONAL ONLINE SHOP

Telephone Number

+81-3-5771-2512
*We cannot accept inquiries over the phone. Please use the contact form or E-mail for any questions.
contact@Q-pot.jp or Contact Form

Email Address

contact@Q-pot.jp

Payment Methods
  • Credit Card
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Alipay
  • WeChat Pay
  • Total bill amount is: Total price of items + shipping fee
  • We will ship the items once we confirm the payment.
  • When your shipment arrives in your country, you may be subject to customs duty and other taxes. Please settle these expenses directly with the delivery agents or the customs office. Tax policies differ from country to country, so it's advisable to reach out to your local customs office for further information.
  • Any return or refund will not be accepted for overseas delivery once order confirmation e-mail is sent out.
  • By using Alipay or Wechat Pay, due to it connects to payment system that are not in our shop, there is a possibility that the item is out of stock when you finish the payment. In this case, we will cancel your order and we ask you for the understanding.
Shipping Method
EMS
  • International shipping is handled by INTERNATIONAL EMS from Japan.
  • All orders can be tracked at the EMS website. Click here for tracking your shipment.
  • Dates required for the shipment may also be affected by the standard of EMS and delivery situations of each countries.
  • When your shipment arrives in your country, you may be subject to customs duty and other taxes. Please settle these expenses directly with the delivery agents or the customs office. Tax policies differ from country to country, so it's advisable to reach out to your local customs office for further information.
  • We consider the placement of your order as your confirmation and agreement on the shipping situation of each items.
Yamato Transport
  • International shipping is handled by Yamato Transport from Japan.
  • All orders can be tracked at the Yamato website. Click here for tracking your shipment.
  • Dates required for the shipment may also be affected by the standard of Yamato and delivery situations of each countries.
  • When your shipment arrives in your country, you may be subject to customs duty and other taxes. Please settle these expenses directly with the delivery agents or the customs office. Tax policies differ from country to country, so it's advisable to reach out to your local customs office for further information.
  • We consider the placement of your order as your confirmation and agreement on the shipping situation of each items.
DHL
  • International shipping is handled by DHL from Japan.
  • All orders can be tracked at the DHL website. Click here for tracking your shipment.
  • Dates required for the shipment may also be affected by the standard of DHL and delivery situations of each countries.
  • When your shipment arrives in your country, you may be subject to customs duty and other taxes. Please settle these expenses directly with the delivery agents or the customs office. Tax policies differ from country to country, so it's advisable to reach out to your local customs office for further information.
  • We consider the placement of your order as your confirmation and agreement on the shipping situation of each items.