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Terms and Conditions

Company Name

GRAMME Co.

Representative Director

Kazumasa Seima

Office Address

3-6-11 B1F, Jingumae, Shibuya-ku, Tokyo, 150-0001, Japan

About the items

We are extremely careful to produce the items, but there are some individual differences because all items are handmade,
so details and colors of the image might be different from ones of real products.
There is the case that we may not judge as the defective.
Thank you for your kind understanding.

Shipping Price

All international shipping from Japan is shipped with EMS or FedEx, and delivery charges are listed at the link below.
EMS Charge Table
FedEx Shipping Rates

Delivery

We send “order confirmation e-mail” within 3 business days after you complete the order on the Website.
We will do our best to forward items within 7 business days, after sending the e-mail.

<*However sometime this condition will be changed by holiday or when unsual case happen. So please check our announcement in the case. >

Return Policies

We are sorry, we cannot accept returns or exchanges based on a customer’s personal preferences.
Please check your order carefully before placing it.
If you are concerned about the size, please look at the description or feel free to ask us before your purchase.
Any products that are damaged after you receiving them are not eligible for returns or exchanges.
Be assured that we will inspect and package the items carefully.
Please note that we shall not be responsible for any loss, damages and troubles in transit.
Thank you for your understanding.

Resale Prohibition

Q-pot. INTERNATIONAL ONLINE SHOP offers the shipment of items on a Not For Resale.

Online shop Name

Q-pot. INTERNATIONAL ONLINE SHOP

Telephone Number

+81-3-5771-2512
*We cannot accept inquiries over the phone. Please use the contact form or E-mail for any questions.
contact@Q-pot.jp or Contact Form

Email Address

contact@Q-pot.jp

Payment Methods
  • Credit Card
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
 
  • Total bill amount is: Total price of items + shipping fee
  • We will ship the items once we confirm the payment.
  • Customs duty and other taxes may be levied when the shipment reaches your country.
  • If applicable, please pay those costs directly to the delivery agents or the customs office. Policies on those taxes vary in each country. Please contact the customs office at your country for more details.
  • Any return or refund will not be accepted for overseas delivery once order confirmation e-mail is sent out.

Q-pot. endeavours to ensure that all pricing information on the website is correct. Occasionally, however, an error may occur (such as a typographical error or similar oversight) and Products may be mispriced.
If a Product’s correct price is different from the price stated on the website, Q-pot. will contact the customer and ask the customer whether the customer wishes to cancel the order and place a new order at the correct price, and/or not accept the customer’s order. Q-pot. will not be obliged to accept an order where the pricing of any product that is part of the order is incorrect due to an error.

Shipping Method

EMS from Japan

  • International shipping is handled by INTERNATIONAL EMS from JAPAN.
  • All orders can be tracked at the EMS website.Click here for tracking your shipment.
  • Dates required for the shipment may also be affected by the standard of EMS and delivery situations of each countries.
  • Customs duty and other taxes may be levied when the shipment reaches your country. If applicable, please pay those costs directly to the delivery agents or the customs office. Policies on those taxes vary in each country. Please contact the customs office at your country for more details.
  • We consider the placement of your order as your confirmation and agreement on the shipping situation of each items.

FedEx from Japan

  • International shipping is handled by FedEx from JAPAN.
  • All orders can be tracked at the FedEx website.Click here for tracking your shipment.
  • Dates required for the shipment may also be affected by the standard of EMS and delivery situations of each countries.
  • Customs duty and other taxes may be levied when the shipment reaches your country. If applicable, please pay those costs directly to the delivery agents or the customs office. Policies on those taxes vary in each country. Please contact the customs office at your country for more details.
  • We consider the placement of your order as your confirmation and agreement on the shipping situation of each items.
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