• Q-pot. Official International Online Shop
    Q-pot. is the first Japan sweets jewelry brand.
    All items are designed and hand crafted in Japan with care.

Frequently Asked Questions

Precaution for use

Thank you very much for purchasing Q-pot. products. The products contain various materials used in order to reach each unique designs. Please read instructions carefully before using the products.

Precaution for use 
- Only use for intended purpose
- Do not use the products during exercise, sleep, handling babies/children, using alcohol, hand soap, or cosmetics.
- Do not use the products in places where temperature and/or humidity are extremely high/low.

- If you feel any abnormality on your skin, stop using immediately and consult a dermatologist.
- Avoid strong impact. Due to the nature of the material, the surface may scratch even with normal use.
- Discoloration of dyed materials (resin, leather, etc.) and metals may happen due to friction, water, and sweat. Please pay extra attention so that colors used in the products do not rub off on other items.
- Color stains on PVC products caused by ink and dyed products(e.g. denim) cannot be removed.
- Glue and plating may deteriorate and cause damage if the materials are in contact with water, oils, direct sunlight, high temperature, dryness or friction over time.
- Not edible. Please keep the products out of reach of infants and children to avoid contact with mouth.

※ There may be slight differences from product to product due to the production process.

Jewelry Care & Warning 
- Keep the products clean and dry after use. Wipe the products with a soft cloth and keep them in the attached cloth or plastic bag package. Do not use polish to avoid damaging metal, resin, and plating products.
- Keep away from direct sunlight, high temperature and humidity.

Material Care

<Processing>

■Plated products
Discoloration of products may happen over time and may accelerate due to sweat, perfumes, cosmetics, and oils. Please wipe the products gently with a soft cloth and keep the products clean after use - handle with care to avoid flaws and damage.

■Painted products
Discoloration of products may happen over time and it may accelerate due to sweat, perfumes, cosmetics and oils. Please wipe the products gently with a soft cloth and keep the products clean after use.

<Attachments>

■Diamonds
Oils, and dirt adhere easily to diamond - use products carefully to avoid oils / fat, and dirt on diamonds. Please wipe the products gently with a soft cloth and keep the products clean after use.
*Diamonds can scratch surfaces of other accessories, please handle with care and keep away from other accessories.
*Please do not use the products under strong sunlight (ultraviolet rays), in the ocean, spa and when playing sports to preserve the quality.

■Cubic Zirconia
Zirconia is an artificial material that has similar chemical composition and structure as natural stones.
Oils / fat, and dirt adhere to this material easily please do not use the products while exercising and etc. avoid dirt and damage. Please keep away from high temperature. Please wipe the products gently with a soft cloth and keep the products clean after use.
*Please do not use the products in the sea, spa and while playing sports to preserve the quality.

■Swarovski elements
Products which contain Swarovski elements are very sensitive. Please handle with care to avoid damage. Please do not use the products in the ocean, spa and while playing sports to avoid discoloration, rust, and damage. Please be aware that if the materials get wet and are in contact with oils for a long time, the glue may deteriorate and cause damage.

■Natural Stones
Natural stones (shells included) are very sensitive materials which damage easily. Please handle with care to avoid any damage of materials and products.

■Plastic Pearls and Glass Pearls
The pearls are made of plastic, glass or pearl coat. Please handle with care to avoid flaws and damage. Please do not use the products in the ocean, spa, and while playing sports to avoid discoloration and damage. Please be aware that if the materials get wet and are in contact with oils for a long time, the glue may deteriorate and cause damage.

■Leather products
To emphasize texture of natural leather, there are uneven colored, craping and individual differences on the surface. Leather products harden over time due to the properties of this natural material.
Please keep dust off and keep the products clean and dry after use.
*Please do not use the products under strong sunlight (UV), in the ocean, spa and while playing sports to preserve quality.
Please be aware that oils, cosmetics and sweat cause stains.
Light dirt and debris can be wiped clean with a dry cloth, for heavy dirt and debris use a soft cloth with leather cleaner.
- Please keep away from direct sunlight, high temperature, and humidity.

    Purchase History and Wishlist

    Q. I am a returning guest from previous site. Where can I see my purchase history and wishlist?

    A. Please contact us so we can manually retrieve and send it to you! Thank you very much for your patience with the site update.

      Sending Gift

      Q. Can I send items as gift?

      A. You can register shipping address that is different from billing address for gift giving.

      Q. Can I get my item gift-wrapped?

      A. Check the gift wrapping option on the product page right under Quantity before you add to the cart.
      * Some items may not be gift-wrapped.
      * We won’t be able to accommodate the request after the order is confirmed.

      Q. What is Gift-wrapping anyway?

      A. Gift Wrapping means an additional ribbon on top of the normal packaging.

      Q. Can I get gift receipts?

      A. For domestic shipping, we can remove the packing slip with the price information for gifts. However, this is not possible with international shipping due to customs.
      If there is any special request, please CONTACT US first so we can let you know if we can accommodate.

        Ways to Pay

        Q. How Can I Pay?

        A. By Credit card, PayPal, Apple Pay, Google Pay and Shop Pay. You will be charged at the time of your order confirmation and received payment makes the order complete. Please note that payment method can not be changed once the order is confirmed.

        Shipping & Delivery

        Q. Where is my order shipped from?

        A. At Q-pot. INTERNATIONAL ONLINE SHOP, we ship from Japan with EMS, YAMATO and DHL. Thank you very much for your understanding and happy shopping!
        *Countries we currently ship internationally.

        【For countries suspended by EMS】
        *To Canada, Australia and some other countries, it's still suspended by EMS for now.
        Please use DHL or YAMATO for shipping to your country.
        If you have further question, please contact to: contact@Q-pot.jp

        Countries we currently ship to:
        • Argentina
        • Australia (Excluding The Christmas, Cocos (Keeling), Norfolk and Lord Howe Islands)
        • Austria
        • Bangladesh
        • Barbados
        • Belarus
        • Belgium
        • Bhutan
        • Brazil
        • Brunei
        • Bulgaria
        • Cambodia
        • Canada
        • Chile
        • China
        • Colombia
        • Costa Rica
        • Côte d'Ivoire
        • Croatia
        • Czech
        • Denmark (Excluding the Faroe Islands)
        • Ecuador
        • Egypt
        • El Salvador
        • Estonia
        • Ethiopia
        • Fiji
        • Finland
        • France
        • Germany
        • Ghana
        • Guam
        • Greece
        • Greenland
        • Honduras
        • Hong Kong
        • Hungary
        • Iceland
        • India
        • Indonesia
        • Italy
        • Jamaica
        • Kenya
        • Laos
        • Latvia
        • Liechtenstein
        • Lithuania
        • Luxembourg
        • Macau
        • Malaysia
        • Maldives
        • Malta
        • Mexico
        • Monaco
        • Mongolia
        • Myanmar
        • Nepal
        • Netherlands
        • New Caledonia
        • New Zealand (Excluding The Ross Dependency, Antarctic zone extending along longitudes 160 east to 150 west, and terminating at latitude 60 south)
        • Norway
        • Pakistan
        • Panama
        • Papua New Guinea
        • Paraguay
        • Peru
        • Philippines
        • Poland
        • Portugal
        • Romania
        • Roumania
        • Saipan
        • San Marino
        • Saudi Arabia
        • Singapore
        • Slovakia
        • Slovenia
        • Solomon Islands
        • South Korea
        • Spain
        • Sri Lanka
        • Sweden
        • Switzerland
        • Taiwan
        • Thailand
        • Trinidad and Tobago
        • Turkey
        • Ukraine
        • Uruguay
        • United Arab Emirates
        • United Kingdom
        • USA (Excluding the territories of American military bases with the three first digits of the postal codes being 090-098, 962-966, and 340 when shipped from Japan)
        • Venezuela
        • Vietnam
        (As of November 1st, 2020.)

        Q. How much is the shipping fee?

        A. The shipping fee is estimated by the weight of your order and it will be shown on the check out step. The order will be FREE SHIPPING on orders over JPY20,000.
        EMS Rate schedule:https://www.post.japanpost.jp/int/charge/list/ems_all_en.html

        Ring Sizing Chart

        Please see ring size corresponding chart to check your size.
        The top highlighted row represents a ring’s inner circumference (mm).

        *Please note some Q-pot. rings have individual differences in size due to hand-making process.

        *The ring sizing chart is for reference only.

        Rewards System

        Q. What is rewards system?

        A. You can earn points by creating account and placing order. 1 Point for every ¥100 spent.

        Q. How to use the points I have?

        A. Please click "Rewards" button on the lower right and click "Ways to redeem" to exchange your points to discount coupon and enter the coupon while checking out. *You can use only one coupon for an order.

        Cancellation Policy

        Q. Can I cancel my order?

        A. No cancellation of an order is accepted once the order is completed.

        Q. Can I make an exchange?

        A. We take pride in the quality of our products and pay utmost care and attention before shipping. Please contact Q-pot. INTERNATIONAL ONLINE SHOP from Contact within 7 days following the receipt of the order. We will process for exchange if:

        1. Faulty item: We can recognize damages on the product that are not caused during shipping (Please provide photos).

        2. Wrong item received: The delivered item is different from your order. Please contact us with your full name, order date, order number, item code written on the invoice.

        Some items may be limited or exclusive and replacement may not be possible. When we cannot arrange a replacement of the faulty item to a new one, we may refund instead.

        Please note that it may take up to a month or longer since the replacement item will most likely be requested from Japan.

        Product Repair

        Q. I broke my item! Can I request repair?

        A. Sure, repair request is possible with a fee if the item was purchased at Q-pot. INTERNATIONAL ONLINE SHOP, and if the damage is reversible.

        For any repair inquiries, please Contact us with the following information:

        • Your name
        • Order number to verify your purchase
        • Product code of the item you would like to be repaired
        • The condition of the item and what needs to be repaired
        • Images of the item you would like to be repaired with the damaged area clearly visible
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