Thank you very much for purchasing Q-pot. products. The products contain various materials used in order to reach each unique designs. Please read instructions carefully before using the products.

- Only use for intended purpose.
- Do not use the products during exercise, sleep, handling babies/children, using alcohol, hand soap, or cosmetics.
- Do not use the products in places where temperature and/or humidity are extremely high/low.
- If you feel any abnormality on your skin(allergic reaction), stop using immediately and consult a dermatologist.
- Avoid strong impact. Due to the nature of the material, the surface may scratch even with normal use.
- Discoloration of dyed materials (resin, leather, etc.) and metals may happen due to friction, water, and sweat. Please pay extra attention so that colors used in the products do not rub off on other items.
- Color stains on PVC products caused by ink and dyed products(e.g. denim) cannot be removed.
- Glue and plating may deteriorate and cause damage if the materials are in contact with water, oils, direct sunlight, high temperature, dryness or friction over time.
- Not edible. Please keep the products out of reach of infants and children to avoid contact with mouth.
- There may be slight differences from product to product due to the production process.

- Keep the products clean and dry after use. Wipe the products with a soft cloth and keep them in the attached cloth or plastic bag package. Do not use polish to avoid damaging metal, resin, and plating products.
- Keep away from direct sunlight, high temperature and humidity.

Check Jewelry Care Guide for details.

We provide paid repair service for most products, however please note that the round trip shipping fee will be on customer's burden.
Please contact us by sending email to contact@Q-pot.jp for repair details.

We accpet payment by Credit card, PayPal, Alipay, WeChat Pay, Apple Pay, Google Pay and Shop Pay. You will be charged at the time of your order confirmation and received payment makes the order complete. Please note that payment method can not be changed once the order is confirmed.
*By using Alipay and WeChat Pay, due to it connects to payment system that are not in our shop, there is a possibility that the item is out of stock before you finish the payment. In this case, we will cancel your order and we ask you for the understanding.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Every purchase is sent with a tracking!
*Please note that there are certain countries where delivery is not possible due to carrier restrictions.
*For those wishing to ship to Japan, please purchase on Q-pot. ONLINE SHOP.

There may be duties and taxes incurred on your shipment that you will be responsible for. Make sure you understand the risk before placing orders. For more information, please contact your local customs office. 
Please note that Q-pot. does not have any control over them and cannot advise as to what the cost will be. If you do not pay it, then it will be returned to Japan, and please note that we do not accept any cancel or refund on cutsomers' own convenience. We will keep your pacrcel until you pay the shippng fee again.

We ship from Japan within 5 business days, counted from the next day of order placed and base on Japanese calender.
- Asia : 3-5 business days after shipped out.
- Rest of the world: 3-10 business days after shipped out.
*Please note that we cannot promise your package will arrive by a certain date. Sometimes packages are held up in customs for seemingly no reason, and transit times can vary greatly from country to country.
*The shipping terms may change during holiday or when unusual case happen. So please check our announcement in the case.
*Pre-order items and order jewelries are not apply to the shipping policy. Please confirm the estimate shipping term on each product page.

When entering your shipping address, please always take care to double check. If you have incorrectly entered your address and not yet received a shipping confirmation from us, please contact us ASAP.

As a general shopping rule, no cancellation of an order is accepted once the order is completed.

As a general shopping rule, we do not combine orders.

Unfortunately it is not possible to collect orders from our stores or office.

You can register shipping address that is different from billing address for gift giving. However, please note that receipt with product price is a must-have document for international package and if the custom happens, the gift receiver will have to pay for it.

Please make sure that you have entered the right address when filling out your order. We do not cover lost or returned items that go missing caused by an incorrectly entered address.

If this occurs we will contact you when we receive the returned package and keep your pacrcel until you pay the shippng fee again. Please note that we do not accept any cancel or refund on cutsomers' own onvenience.

We take pride in the quality of our products and pay utmost care and attention before shipping. Please contact us within 7 days following the receipt of the order. We will process for exchange if:
1. Faulty item: We can recognize damages on the product that are not caused during shipping (Please provide photos).
2. Wrong item received: The delivered item is different from your order. Please contact us with your full name, order date, order number, item code written on the invoice.

Some items may be limited or exclusive and replacement may not be possible. When we cannot arrange a replacement of the faulty item to a new one, we may refund instead.
Please note that it may take up to a month or longer since the replacement item will most likely be requested from Japan.

You can earn points by creating account and placing order. 1 Point for every ¥100 spent. Please note that the points are valid for only 1 year from the last purchase.

Your annual spending this year will determine your tier.

Healthy Tooth
Annual Spending: Up to ¥49,999
Benefits: 1% points back

Silver Tooth
Annual Spending: ¥50,000 - ¥149,999
Benefits: 2% points back

Gold Tooth
Annual Spending: ¥150,000 and above
Benefits: 3% points back

Please click box icon button and click "Ways to redeem" to exchange your points to discount coupon and enter the coupon while checking out.
*You can use only one coupon for an order.

We are sorry if such situation happens. In this case, please contact us with your order number.
*Please note that some items are excluded from the rewards program.

We are sorry but the rewards system of physical stores and online shop is different. We do not issue stamps for online purchases, and points earned from online rewards cannot be used in physical stores.