• Welcome to Q-pot. Official International Online Shop!
    All items are designed and hand crafted in Japan with care.
    Pricing excludes tax.
  • SPECIAL REQUEST 
    If there is a item that is not available or sold out please let us know at
    - contact@Q-pot.jp
    We will do our best to custom make the piece for you.
  • Point Program
    With every purchase you can accumulate valuable points
    that can be used as a discount on your next purchase by clicking here.

Frequently Asked Questions

Precaution for use

Thank you very much for purchasing Q-pot. products.
The products contain various materials, used to reach unique designs and finishing.
Please read the instructions carefully before using the products.

Precaution for use – Please read before using the products.
- Please do not use the products when you exercise, sleep, and when handling babies/children to avoid any accidents and injuries.
- Please do not use the products in places where temperature and/or humidity are high,
and severe cold to avoid burns and other injuries.
- The products may cause allergic reaction to skin.
Please stop using the products immediately if any symptoms such as rashes appear on skin and seek medical advice.
- Discoloration of dyed materials (resin, leather, etc.) and metals may happen due to friction, water,
and sweat. Please pay extra attention so that colors used in the products don’t rub off.
- Please keep in mind that cosmetics (hair oil, hand cream, etc.), chemicals and ultraviolet rays may cause discoloration of the products.
- Water, alcohol ,hand soap, etc. may cause the falling apart of accessory. Please take accessory off before using the above items.

Warning – Please read before using the product.
- Please keep the products clean and dry after use.
Please wipe the products with a soft cloth and keep them in the attached cloth or plastic bag package.
- Please keep away from other accessories to avoid scratches.

Material Care

<Processing>

■Plated products
Discoloration of products may happen over time and it may accelerate due to sweat, perfumes, cosmetics, and oils.
Please wipe the products gently with a soft cloth and keep the products clean after use.
Please handle with care to avoid flaws and damage.

■Painted products
Discoloration of products may happen over time and it may accelerate due to sweat, perfumes, cosmetics and oils.
Please wipe the products gently with a soft cloth and keep the products clean after use.
Please handle with care to avoid flaws and damage such as paint coming off.

<Attachments>

■Diamonds
Oils / fat, and dirt adhere easily to diamonds. Please use products carefully to avoid oils / fat, and dirt on diamonds.
Please wipe the products gently with a soft cloth and keep the products clean after use.
*Diamonds can scratch surfaces of other accessories, please handle with care and keep away from other accessories.
*Please do not use the products under strong sunlight (ultraviolet rays), in the ocean, spa and when playing sports to preserve the quality.

■Cubic Zirconia
Zirconia is an artificial material that has similar chemical composition and structure as natural stones.
Oils / fat, and dirt adhere to this material easily please do not use the products while exercising and etc. avoid dirt and damage.
Please keep away from high temperature. Please wipe the products gently with a soft cloth and keep the products clean after use.
*Please do not use the products in the sea, spa and while playing sports to preserve the quality.

■Swarovski elements
Products which contain Swarovski elements are very sensitive.
Please handle with care to avoid damage.
Please do not use the products in the ocean, spa and while playing sports to avoid discoloration, rust, and damage.
Please be aware that if the materials get wet and are in contact with oils for a long time, the glue may deteriorate and cause damage.

■Natural Stones
Natural stones (shells included) are very sensitive materials which damage easily.
Please handle with care to avoid any damage of materials and products.

■Plastic Pearls and Glass Pearls
The pearls are made of plastic, glass or pearl coat. Please handle with care to avoid flaws and damage.
Please do not use the products in the ocean, spa, and while playing sports to avoid discoloration and damage.
Please be aware that if the materials get wet and are in contact with oils for a long time, the glue may deteriorate and cause damage.

■Leather products
To emphasize texture of natural leather, there is handle on the surface.
There are uneven colored, craping and indivisual differences on the surface, please enjoy one-by-one.
Leather products harden over time due to the properties of this natural material.
Please keep dust off and keep the products clean and dry after use.
*Please do not use the products under strong sunlight (UV), in the ocean, spa and while playing sports to preserve quality.
Please be aware that oils, cosmetics and sweat cause stains.
Light dirt and debris can be wiped clean with a dry cloth, for heavy dirt and debris use a soft cloth with leather cleaner.
- Please keep away from direct sunlight, high temperature, and humidity.

    Purchase History and Wishlist

    Q. I am a returning guest from previous site. Where can I see my purchase history and wishlist?

    A. Please contact us so we can manually retrieve and send it to you! Thank you very much for your patience with the site update.

      Sending Gift

      Q. Can I send items as gift?

      A. Q-pot. items make wonderful gift that are unique and personal. You can register shipping address that is different from billing address for gift giving.

      Q. Can I get my item gift-wrapped?

      A. Yes and it’s free for a limited time as we are moving towards conservation as a brand. Check the box on the product page right under Quantity before you add it to the cart.
      * Some items may not be gift-wrapped.
      * We won’t be able to accommodate the request after the order is confirmed.

      Q. What is Gift-wrapping anyway?

      A. Gift Wrapping means an additional ribbon on top of the normal packaging.

      Q. Can I get gift receipts?

      A. For domestic shipping, we can remove the packing slip with the price information for gifts. However, this is not possible with international shipping due to customs.
      If there is any special request, please CONTACT US first so we can let you know if we can accommodate.

        Ways to Pay

        Q. How Can I Pay?

        A. By Credit card,PayPal,Apple Pay,Google Pay and Shop Pay. You will be charged at the time of your order confirmation and received payment makes the order complete. Please note that payment method can not be changed once the order is confirmed.

        Shipping & Delivery

        Q. Where is my order shipped from?

        A. At Q-pot. INTERNATIONAL ONLINE SHOP, we ship from Japan with EMS and FedEx.
        Thank you very much for your understanding and happy shopping!
        *Countries we currently ship internationally.

        【EMS resumes service to the US on June 1, 2021】
        *To Canada and Australia, it's still suspended for now.
        Please use FedEx for shipping to Canada and Yamato shipping to Australia.
        If you have further question, please contact to: contact@Q-pot.jp

        Countries we currently ship to:
        • Argentina
        • Australia (Excluding The Christmas, Cocos (Keeling), Norfolk and Lord Howe Islands)
        • Austria
        • Bangladesh
        • Barbados
        • Belarus
        • Belgium
        • Bhutan
        • Brazil
        • Brunei
        • Bulgaria
        • Cambodia
        • Canada
        • Chile
        • China
        • Colombia
        • Costa Rica
        • Côte d'Ivoire
        • Croatia
        • Czech
        • Denmark (Excluding the Faroe Islands)
        • Ecuador
        • Egypt
        • El Salvador
        • Estonia
        • Ethiopia
        • Fiji
        • Finland
        • France
        • Germany
        • Ghana
        • Guam
        • Greece
        • Greenland
        • Honduras
        • Hong Kong
        • Hungary
        • Iceland
        • India
        • Indonesia
        • Italy
        • Jamaica
        • Kenya
        • Laos
        • Latvia
        • Liechtenstein
        • Lithuania
        • Luxembourg
        • Macau
        • Malaysia
        • Maldives
        • Malta
        • Mexico
        • Monaco
        • Mongolia
        • Myanmar
        • Nepal
        • Netherlands
        • New Caledonia
        • New Zealand (Excluding The Ross Dependency, Antarctic zone extending along longitudes 160 east to 150 west, and terminating at latitude 60 south)
        • Norway
        • Pakistan
        • Panama
        • Papua New Guinea
        • Paraguay
        • Peru
        • Philippines
        • Poland
        • Portugal
        • Romania
        • Roumania
        • Russia (Excluding Chaibucha and Yamsk, Garmanda, Gizhiga, Rep de Tchetchnya, Tachtoyamsk and Verchniyi paren)
        • Saipan
        • San Marino
        • Saudi Arabia
        • Singapore
        • Slovakia
        • Slovenia
        • Solomon Islands
        • South Korea
        • Spain
        • Sri Lanka
        • Sweden
        • Switzerland
        • Taiwan
        • Thailand
        • Trinidad and Tobago
        • Turkey
        • Ukraine
        • Uruguay
        • United Arab Emirates
        • United Kingdom
        • USA (Excluding the territories of American military bases with the three first digits of the postal codes being 090-098, 962-966, and 340 when shipped from Japan)
        • Venezuela
        • Vietnam
        (As of November 1st, 2020.)

        Q. How much is the shipping fee?

        A. The shipping fee is estimated by the weight of your order and it will be shown on the check out step. The order will be FREE SHIPPING on orders over JPY30,000.
        EMS Rate schedule:https://www.post.japanpost.jp/int/charge/list/ems_all_en.html

        Ring Sizing Chart

        Please see ring size corresponding chart to check your size.
        The top highlighted row represents a ring’s inner circumference (mm).

        *Please note some Q-pot. rings have individual differences in size due to hand-making process.

        *The ring sizing chart is for reference only.

        Rewards System

        Q. What is rewards system?

        A. You can earn points by creating account and placing order. 1 Point for every ¥100 spent.

        Q. How to use the points I have?

        A. Please click "Rewards" button on the lower right and click "Ways to redeem" to exchange your points to discount coupon and enter the coupon while checking out. *You can use only one coupon for an order.

        Cancellation Policy

        Q. Can I cancel my order?

        A. No cancellation of an order is accepted once the order is completed.

        Q. Can I make an exchange?

        A. We take pride in the quality of our products and pay utmost care and attention before shipping. Please contact Q-pot. INTERNATIONAL ONLINE SHOP from Contact within 7 days following the receipt of the order. We will process for exchange if:

        1. Faulty item: We can recognize damages on the product that are not caused during shipping (Please provide photos).

        2. Wrong item received: The delivered item is different from your order. Please contact us with your full name, order date, order number, item code written on the invoice.

        Some items may be limited or exclusive and replacement may not be possible. When we cannot arrange a replacement of the faulty item to a new one, we may refund instead.

        Please note that it may take up to a month or longer since the replacement item will most likely be requested from Japan.

        Product Repair

        Q. I broke my item! Can I request repair?

        A. Sure, repair request is possible with a fee if the item was purchased at Q-pot. INTERNATIONAL ONLINE SHOP, and if the damage is reversible.

        For any repair inquiries, please Contact us with the following information:

        • Your name
        • Order number to verify your purchase
        • Product code of the item you would like to be repaired
        • The condition of the item and what needs to be repaired
        • Images of the item you would like to be repaired with the damaged area clearly visible
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