Refund policy

As a general rule, once your order has been placed it cannot be cancelled. However we reserve the right to decide on a case-by-case basis whether to accept a change / refund request or not. Orders that have already been shipped cannot be cancelled. Customers who want to return a shipped order may refer to our [Return Policies] .

Exceptions for Customers in the European Union (EU) and the United Kingdom (UK): Notwithstanding the above rule, if you are a resident of the EU or the UK, you have the legal right to cancel or return your order for any reason and without justification within 14 days from the day you receive your goods.

To exercise this right, you must inform us of your decision by using the designated return/cancellation function on our website, or by contacting our customer support before the 14-day period expires.

Please note that you will be responsible for the direct costs of returning the goods, including international shipping fees and any applicable customs duties. Furthermore, we reserve the right to deduct a loss in value from your refund if the returned item shows signs of use beyond what is necessary to inspect it (e.g., items that are worn outdoors, stained, or damaged).

Exceptions for Pre-Order, Custom-Made and Personalised Items:
Please note that the 14-day return right does not apply to goods made to your specifications or clearly personalised (e.g., items with custom engravings, personalized prints, or made-to-order custom sizes). All sales for these personalized items are final and cannot be returned, refunded, or exchanged unless they arrive damaged or defective.