Terms of service
▼Online Shop Name
Q-pot. INTERNATIONAL ONLINE SHOP
▼Telephone Number
+81-3-5771-2512
*We cannot accept inquiries over the phone. Please use the contact form for any questions.
Contact Us
▼Email Address
Contact@Q-pot.jp
▼Payment Methods
- Credit Card
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Ali Pay
- WeChat Pay
・Total bill amount is: Total price of items + shipping fee
・We will ship the items once we confirm the payment.
・Customs duty and other taxes may be levied when the shipment reaches your country, please pay those costs directly to the delivery agents or the customs office. Policies on those taxes vary in each country. Please contact the customs office at your country for more details.
・Any return or refund will not be accepted for overseas delivery once order confirmation e-mail is sent out.
・Please keep a copy of your payment.
▼Import Duties and Taxes
The order total excludes all import duties, taxes, and any carrier handling or customs clearance fees. Such fees may happen when the package is in your country and charged by the local carrier. All customs duties, taxes, and any related brokerage or handling fees are the sole responsibility of the recipient (the importer).
Make sure you understand the risk before placing orders. Please note that Q-pot. does not have any control over them and cannot advise as to what the cost will be.
▼Shipping Methods and Price
All international shipping from Japan is shipped with EMS, Yamato or DHL, and delivery charges are listed at the link below.
EMS Charge Table
Yamato Charge Table
・All orders can be tracked at the website.
・Dates required for the shipment may also be affected by the standard of each carrier and delivery situations of each countries.
・Customs duty and other taxes may be levied when the shipment reaches your country. Policies on those taxes vary in each country. Please contact the customs office at your country for more details.
・We consider the placement of your order as your confirmation and agreement on the shipping situation of each items.
▼Delivery
We send order confirmation e-mail after you complete the order on the Website. We will do our best to forward items within 5 business days from the next day of order placed, base on Japanese calendar.
*Regarding long-term vacation period, please check out announcement for the delivery schedule.
▼Cancel & Return Policies
We do not accept cancellation, returns or exchanges based on a customer’s personal preferences. Please check your order carefully before placing it.
If you are concerned about the size, please look at the description or feel free to ask us before your purchase.
Any products that are damaged after you receiving them are not eligible for returns or exchanges.
Be assured that we will inspect and package the items carefully. Please note that we shall not be responsible for any loss, damages and troubles in transit.
Exceptions for Customers in the European Union (EU) and the United Kingdom (UK):
Notwithstanding the above rule, if you are a resident of the EU or the UK, you have the legal right to cancel or return your order for any reason and without justification within 14 days from the day you receive your goods.
To exercise this right, you must inform us of your decision by using the designated return/cancellation function on our website, or by contacting our customer support before the 14-day period expires.
Please note that you will be responsible for the direct costs of returning the goods, including international shipping fees and any applicable customs duties. Furthermore, we reserve the right to deduct a loss in value from your refund if the returned item shows signs of use beyond what is necessary to inspect it (e.g., items that are worn outdoors, stained, or damaged).
Exceptions for Pre-Order, Custom-Made and Personalised Items:
Please note that the 14-day return right does not apply to goods made to your specifications or clearly personalised (e.g., items with custom engravings, personalized prints, or made-to-order custom sizes). All sales for these personalized items are final and cannot be returned, refunded, or exchanged unless they arrive damaged or defective.
▼Resale Prohibition
Q-pot. INTERNATIONAL ONLINE SHOP offers the shipment of items on a Not For Resale.
(As of June 30th, 2026.)
