Q. I am a returning guest from previous site. Where can I see my purchase history and wishlist?
A. Please contact us so we can manually retrieve and send it to you! Thank you very much for your patience with the site update.
A. Q-pot. items make wonderful gift that are unique and personal. You can register shipping address that is different from billing address for gift giving.
A. Yes and it’s free for a limited time as we are moving towards conservation as a brand. Check the box on the product page right under Quantity before you add it to the cart.
* Some items may not be gift-wrapped.
* We won’t be able to accommodate the request after the order is confirmed.
A. Gift Wrapping means an additional ribbon on top of the normal packaging.
A. For domestic shipping, we can remove the packing slip with the price information for gifts. However, this is not possible with international shipping due to customs.
If there is any special request, please CONTACT US first so we can let you know if we can accommodate.
A. By Credit card or Paypal. You will be charged at the time of your order confirmation and received payment makes the order complete. Please note that payment method can not be changed once the order is confirmed.
A. At Q-pot. INTERNATIONAL ONLINE SHOP, we have two shipping locations, Japan and USA. Items you ordered will be shipped from the location that has the inventory of the item.
All Disney items and collections with collaboration will be shipped from Japan Warehouse.
All international shipping from Japan is shipped with EMS, and Priority Mail Express International when coming from USA.
Thank you very much for your understanding and happy shopping!
*Shipping rate updated per EMS rate change on June 1st, 2016.
(As of April 27th, 2016.)
Please see ring size corresponding chart to check your size. The top highlighted row represents a ring’s inner circumference (mm).
*Please note some Q-pot. rings have individual differences in size due to hand-making process.
*The ring sizing chart is for reference only.
A. No cancellation of an order is accepted once the order is completed.
A. We take pride in the quality of our products and pay utmost care and attention before shipping. Please contact Q-pot. INTERNATIONAL ONLINE SHOP from Contact within 7 days following the receipt of the order. We will process for exchange if:
1. Faulty item: We can recognize damages on the product that are not caused during shipping (Please provide photos).
2. Wrong item received: The delivered item is different from your order. Please contact us with your full name, order date, order number, item code written on the invoice.
Some items may be limited or exclusive and replacement may not be possible. When we cannot arrange a replacement of the faulty item to a new one, we may refund instead.
Please note that it may take up to a month or longer since the replacement item will most likely be requested from Japan.
A. Sure, repair request is possible with a fee if the item was purchased at Q-pot. INTERNATIONAL ONLINE SHOP, and if the damage is reversible.
For any repair inquiries, please Contact us with the following information:
Contact form is available in the Top Menu right next to FAQ link.